Tenant Guide

Tenant Guide


We are able to arrange viewings (subject to availability and permission for access) between 9:30 am and 5 pm Monday to Friday and 10 am and 1 pm on Saturdays. Although we can sometimes arrange viewings the same day at quieter times by request, many properties will require at least 24 hours’ notice of viewings to the existing tenant.

Applying for a property

Once a perspective tenant has shown interest in a property, we will ask for some basic details from them so that we can ascertain if the landlord is happy in principle to proceed. If they are happy to proceed then a application form needs to be filled in and payment of the application fee per tenant must be made before we can reserve the property.

We appreciate that moving can be a busy and stressful time and want to assist you in whatever way we can to make this process as smooth as possible. The key components to the credit reference will be a credit check (any County Court Judgments and Bankruptcies found will cause an application to fail), employer’s reference (or accountant’s report if you are self-employed) and a current landlord’s reference, if applicable. We strongly advise applicants to forewarn their employer (or HR department) and landlord (if applicable) of the fact they will be contacted for a reference, and that their prompt response will be appreciated, otherwise this could delay completion of your application and therefore your tenancy start date.

Please ensure that you read the eligibility criteria that accompany our initial application form to ascertain how your application compares with the required affordability, and if you are likely to need the support of a guarantor who also need to be referenced (see Tenant’s Fees page for further details).

Proof of Identity

We are required under the Immigration Act 2014 to check potential tenants have a right to rent in the UK by requesting site of acceptable identity documents. The easiest is a passport but other forms of ID may be acceptable.

Completion of your application

We will contact you as soon the applications for all tenants residing at the property have completed. We will then arrange a tenancy start date (we need at least 5 working days from this stage to allow preparation of the necessary paperwork) and confirm the amount due in relation to the deposit and first month’s rent.

Moving In

The deposit (typically the same as one month’s rent plus £100 but can be more) and first month’s rent in advance (which can sometimes be higher than one month’s rent depending upon the apportionment date) must be paid in full cleared funds on or before the tenancy start date . You will be given time to read through the tenancy agreement on or before the tenancy start date and we can assist with any queries. Before we provide you with the keys, we will give you a pack with various pieces of prescribed and good practice information including a copy of your tenancy agreement, How to Rent Guide, Energy Performance Certificate, Gas Safety Certificate (if applicable), Inventory/ Schedule of Condition (if required by the landlord and Tenancy Deposit Scheme Guide.

Let Only Properties

The service that we provide to some of our landlords does not involve management. In these cases, after you move in, you will need to arrange payment of rent and repairs directly with your landlord.

Managed Properties

The majority of the properties offered are managed by us so we are likely to be welcoming you as another one of our tenants! For your convenience we will provide you with the necessary paperwork to set up a monthly standing order with your bank to pay the rent. Any repairs or issues will need to be reported to us and we will aim to have these carried out as quickly as is reasonably possible, subject to your assistance with access. Please note that different landlords may choose for us to use different contractors on their behalf so response times may vary.


How to Rent Guide

Please click on the link below to see this most useful and informative guide produced by the Government for prospective tenants: